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- #Mac technical support password
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I find it easiest to print out one copy for the person I’m helping and another for myself.
#Mac technical support windows
So take screenshots of important windows (Command-Shift-3).
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Recording the information you need to do that is vital, as inexperienced users interpret the question, “What’s your ISP’s subnet mask address?” as “Hummity, pim-pom, splatley foo?” (In other words, they have no idea.) Take screenshots: It’s likely that at some point you’ll have to reconfigure your newbie friend’s Internet and network connections. Make sure the Filter Junk Mail Before Applying My Rules option is also selected. To help prevent junk e-mail from overwhelming the user and to ensure that junk mail is moved to its own Junk folder, open Mail -> Preferences, click on the Junk Mail tab, select the Enable Junk Mail Filtering option, and then select the Move It To The Junk Mailbox option. With the Automatically Set Up Account option enabled, Mail will fill in the POP and SMTP server settings for you.
#Mac technical support password
Just choose File -> Add Account, and then enter the person’s name, Gmail address, and password in the Add Account window. It’s easy to configure a Gmail account in Leopard’s Mail. (Regrettably, Tiger’s Mail doesn’t support sending from multiple SMTP servers.) By default, Leopard’s Mail will attempt to send from the primary SMTP server first if that fails, it tries other SMTP servers configured on the Mac. However, Gmail’s SMTP server supports multiple SMTP ports, including those that are supposed to work in this type of situation. Some Wi-Fi services prevent the primary account’s SMTP port from sending mail. This can be helpful if a user is on the road with a laptop.
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For more information on parental controls, see “Leopard’s parental controls”.įor Leopard users, start by signing them up for a free Gmail account-not so that Gmail will be their primary e-mail client, but to take advantage of Gmail’s outgoing mail (SMTP) server. If you’re creating this account for an adult, you needn’t worry about filtering content, mail, and chat identities, or creating time limits. In Tiger, you’ll find similar options in the same window you used to enable the Simple Finder. In Leopard, you access these controls at the bottom of the System tab.
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You can also choose which applications a person is allowed to use. In Tiger, open the Accounts preference pane, click on the Parental Controls tab, and then select the Configure button next to the Finder & System entry. To enable the Simple Finder in Leopard, go to the Parental Controls preference pane’s System tab. For instance, it removes the hard-drive icon from the desktop, simplifies menus, and provides a stripped-down Dock that contains only the Trash and three folders-My Applications, Documents, and Shared. The Simple Finder feature is great for new users because it unclutters the interface and prevents users from touching things that might get them into trouble. In Tiger, create a new account, and then click on the Parental Controls tab to enable any of the options, such as Mail or Finder & System. Once you’ve created the account, click on the Open Parental Controls button (you can later access these options directly from the Parental Controls preference pane). To set up a managed account in Leopard, follow the preceding instructions for creating a new account, but this time choose Managed With Parental Controls from the New Account pop-up menu.
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Managed accounts: Though generally employed by parents to limit a kid’s Mac usage, managed accounts (accounts that have OS X’s parental controls applied to them) can also be helpful for inexperienced users who need lots of hand-holding. Moving these items out of the way makes them harder to stumble upon by accident. Likewise, click on the Sidebar tab and disable the Computer, Hard Disks, and External Disks options. If you fear that a user will accidentally venture into potentially dangerous areas of the startup volume, go to Finder -> Preferences, select the General tab, and disable the ability to view hard disks on the desktop. Or you can create aliases of the most-used applications (Control-click on a program icon and select Make Alias) and place them on the desktop. You can also rearrange the order of Dock items so frequently used applications are on the left, and other programs appear farther down the line. For example, if that person is never going to rock out with Apple’s GarageBand, click and hold on the GarageBand Dock icon and choose Remove From Dock. One way to do that is to remove extraneous items from the Dock.
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Depending on the user’s skill level, you may want to simplify the interface.